If you are not in love with what you received! Please send a message to our team, we’d be more than happy to help you and we’ll solve any issue for you.

Delivery Time Guarantees

US Orders

If an order has not been successfully delivered and it has been more than 45 days since the order was processed the buyer may request a refund or have the order resent free-of-charge.

All Other International Orders

If an order has not been successfully delivered and it has been more than 60 days since the order was processed the buyer may request a refund or have the order resent free-of-charge.

Delivery Time Disclaimers

The 45-day refund policy may be nullified or extended due to random events such as adverse weather conditions, natural disasters, pandemics, political unrest, or postal worker labor disputes that may impact various delivery locations.

Duties, Tax and Charges 

Custom Duties, Tax and Charges are not included in our base price.

This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

In the event that a customer refuses to pay taxes or duties owed upon the order’s arrival into the destination country, My Car My Rules will not reship or refund the order. 

REFUND POLICY 

Non-returnable items:

Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page.

Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. My Car My Rules will replace any items damaged or poor-quality at no additional cost. My Car My Rules is not responsible for items damaged in shipping.

Wrong Product Shipped/Missing Items

If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

Package Returned To Sender

If a package is returned to the sender by the shipping courier, My Car My Rules will reship the package to you for free after an address verification is complete. All returned to sender orders will be destroyed by the courier or charged My Car My Rules for another custom tax duties and another shipping fee once we confirmed to shipped it back to our production facility.

If a package is returned to the sender by the shipping courier for the second time, My Car My Rules will reship the package to you for a small fee that will be collected through a Payment Request.

Note: My Car My Rules will not refund returned packages to sender and reshipment times are the same as regular orders.

Package Returned To Sender – Wrong Address 

Orders that will be tagged as returned to the sender due to the wrong address will be destroyed by the courier or charge My Car My Rules for custom tax duties and another shipping fee once we confirm to ship it back to our production facility. Therefore, My Car My Rules will only offer 50% of the total amount as a refund credit back to your PayPal account.

Lost Order – Wrong Address

My Car My Rules will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

The buyer is responsible for return shipping costs.

Refund Term Limits

Refund and exchange claims will only be accepted within 45 days of order processing. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@mycarmyrulesstore.com.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mycarmyrulesstore.com.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.