If you are not in love with what you received! Please send a message to our team, we’d be more than happy to help you and we’ll solve any issue for you.
Delivery Time Guarantees
US Orders
If an order has not been successfully delivered and it has been more than 45 days since the order was processed the buyer may request a refund or have the order resent free-of-charge.
All Other International Orders
If an order has not been successfully delivered and it has been more than 60 days since the order was processed the buyer may request a refund or have the order resent free-of-charge.
Delivery Time Disclaimers
The 45-day refund policy may be nullified or extended due to random events such as adverse weather conditions, natural disasters, pandemics, political unrest, or postal worker labor disputes that may impact various delivery locations.
Duties, Tax and Charges
Custom Duties, Tax and Charges are not included in our base price.
This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
In the event that a customer refuses to pay taxes or duties owed upon the order’s arrival into the destination country, My Car My Rules will not reship or refund the order.
Refund Policy
Non-returnable items:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page.
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. My Car My Rules will replace any items damaged or poor-quality at no additional cost. My Car My Rules is not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
Package Returned To Sender
If a package is returned to the sender by the shipping courier, My Car My Rules will reship the package to you for free after an address verification is complete. All returned to sender orders will be destroyed by the courier or charged My Car My Rules for another custom tax duties and another shipping fee once we confirmed to shipped it back to our production facility.
If a package is returned to the sender by the shipping courier for the second time, My Car My Rules will reship the package to you for a small fee that will be collected through a Payment Request.
Note: My Car My Rules will not refund returned packages to sender and reshipment times are the same as regular orders.
Package Returned To Sender – Wrong Address
Orders that will be tagged as returned to the sender due to the wrong address will be destroyed by the courier or charge My Car My Rules for custom tax duties and another shipping fee once we confirm to ship it back to our production facility. Therefore, My Car My Rules will only offer 50% of the total amount as a refund credit back to your PayPal account.
Lost Order – Wrong Address
My Car My Rules will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Non-returnable items:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page.
Sizing Issues
In the rare event that you’re unhappy with the fit of a shoe, Racing Is In My Blood will process a free exchange for you.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
Free Exchanges will only be allowed once per shoe order.
In order for a free shoe exchange to be processed, you must provide the following information: the reason the shoe didn’t fit (i.e. too small, too big, too narrow).
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by Racing Is In My Blood.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for your reference.
Free sizing exchange requests only apply to high tops, low tops, sneakers, boots, casual shoes, flip flops, faux fur boots, and slip-ons. No other product in the Racing Is In My Blood catalog is eligible for a free size exchange. In the event that you’re unhappy with the size and it is not one of the products eligible for a free sizing exchange request, it is your responsibility.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back until you contact our team.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping
ORDER TRACKING
The tracking number will be sent to you once your order is shipped via email.
SHIPPING COST:
Shipping costs are calculated on the checkout page.
SHIPPING TIME:
Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.
Production Time Estimate
3 to 9 days
Shipping Time Estimate
2 to 4 Weeks
Total Delivery Time Estimate
3 to 5 Weeks
PLEASE NOTE THAT SOME ORDERS PLACED ON NOVEMBER AND DECEMBER ARE ELIGIBLE FOR DELAYS DUE TO THE BUSY HOLIDAY SEASON.
Delivery time guarantees for orders placed during the months of November and December will only apply to orders using Express Line Shipping products. All other orders placed with standard shipping will not be eligible for replacement or refund until 60 days has elapsed.
Duties, Tax and Charges
Custom Duties, Tax and Charges are not included in our base price.
This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
In the event that a customer refuses to pay taxes or duties owed upon the order’s arrival into the destination country, My Car My Rules will not reship or refund the order.
ORDER TRACKING TIPS & CONSIDERATIONS
*Shipping times may vary during high volume order periods and natural crises.
If your order has not shipped after three to ten business days, you will receive an email notifying you of the reason for the delay.
If you need further assistance, please contact us HERE.