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Refund/Exchange & Shipping Policy

Refund Policy Custom 

 

Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. My Car My Rules will replace any items damaged or poor-quality at no additional cost. My Car My Rules is not responsible for items damaged in shipping.

Wrong Product Shipped/Missing Items

If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

 

Package Returned To Sender

If a package is returned to sender by the shipping courier,My Car My Rules will reship the package to you for free after an address verification is complete. All returned to sender orders will be destroyed by the courier or charged My Car My Rules for another custom tax duties and another shipping fee once we confirmed to shipped it back to our production facility.

If a package is returned to the sender by the shipping courier for the second time, My Car My Rules will reship the package to you for a small fee that will be collected through Paypal Payment Request.

Note:My Car My Rules will not refund returned packages to sender and reshipment times are the same as regular orders.

Package Returned To Sender – Wrong Address 

Orders that will be tagged as returned to sender due to wrong address will be destroyed by the courier or charge My Car My Rules for custom tax duties and another shipping fee once we confirm to ship it back to our production facility. Therefore,My Car My Rules will only shoulder 50% of the total amount as a refund credit back to your PayPal account.

Lost Order – Wrong Address

My Car My Rules will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sizing Issues

In the rare event that a customer is unhappy with the fit of their shoe, My Car My Rules will process a free exchange for your customer.

Refunds will not be issued for sizing disputes, only exchanges are allowed.

Free Exchanges will only be allowed once per shoe order.

In order for a free shoe exchange to be processed, you must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow).

Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by My Car My Rules.

To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for your  reference.

Free sizing exchange requests only apply to high tops, low tops, sneakers, boots, casual shoes, flip flops, faux fur boots and slip-ons.  No other product in the My Car My Rules catalog is eligible for a free size exchange. In the event that you're unhappy with the size and it is not one of the products eligible for a free sizing exchange request it is your responsibility.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 

To return your product, you should email us first!

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@mycarmyrulesstore.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mycarmyrulesstore.com.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional non-returnable items:

If we sent you the exact item you ordered.

If you ordered a wrong item and 24 hours passed without messaging us about it, Then we can't change it or refund you!

Shipping 

Our products are shipped within 2-7 Days using the following carriers: USPS  UPS,FedEx,DHL outside US and inside.

Our delivery dates are several between products that ships from inside the US and the products that ships from overseas.

 

Delivery Time Guarantees

US Orders and Orders Shipped With EMS

If an order has not been successfully delivered and it has been more than 60 days since the order was processed the buyer may request a refund or have the order resent free-of-charge.

All Other International Orders

If an order has not been successfully delivered and it has been more than 75 days since the order was processed the buyer may request a refund or have the order resent free-of-charge.

Delivery Time Disclaimers

The 60 day refund policy may be nullified or extended due to random events such as adverse weather conditions, natural disasters, pandemics, political unrest, or postal worker labor disputes that may impact various delivery locations.